At Boho Casino Canada, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, share, and protect your data when you visit ca-bohocasino.com, register an account, play games, make deposits or withdrawals, or interact with our services (Boho Play platform).
By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our services. We encourage you to read this document carefully.
1. Who We Are
Boho Casino is operated by a company licensed and regulated under the laws of Curacao (license details available upon request via support). Our registered office is in accordance with our licensing jurisdiction. We act as the data controller for the personal data we process in relation to Canadian players and visitors.
2. What Personal Data We Collect
We collect only the information necessary to provide you with a safe, fair, and enjoyable gaming experience. Categories include:
- Identity & Contact Information Full name, date of birth, email address, phone number (optional), residential address, username, password (hashed).
- Verification & KYC Data Government-issued ID (passport, driver’s license), proof of address (utility bill, bank statement), selfie (if required), source of funds/wealth documents (for higher limits or suspicious activity).
- Financial & Transaction Data Payment method details (last 4 digits of card, e-wallet ID, crypto wallet address – we never store full card numbers or CVV), deposit/withdrawal amounts, transaction history, currency (CAD).
- Gaming & Account Activity Game play history, bets placed, wins/losses, bonus usage, login times, IP address, device type, browser information, geolocation data (country/province level).
- Marketing & Communication Preferences Consent records for newsletters, SMS, push notifications, promotional offers.
- Customer Support Interactions Chat transcripts, emails, tickets, voice recordings (if phone support used).
- Automatically Collected Technical Data Cookies, device ID, operating system, browser version, referral source, pages visited, time spent.
We do not collect sensitive data (racial/ethnic origin, political opinions, health data, etc.) unless voluntarily provided in exceptional cases (e.g., responsible gaming support).
3. How We Collect Your Data
- Directly from you during registration, deposits, withdrawals, profile updates, support requests.
- Automatically via cookies, pixels, server logs, analytics tools (Google Analytics, similar privacy-compliant services).
- From third parties (payment providers for transaction confirmation, identity verification services for KYC, fraud prevention partners).
- When you interact with promotional content or affiliate links leading to our site.
4. How We Use Your Personal Data
We process your data for the following lawful purposes:
- To create and manage your gaming account
- To verify your identity and age (19+ in most Canadian provinces)
- To process deposits, withdrawals, and handle financial transactions
- To provide customer support and resolve disputes
- To prevent fraud, money laundering, and underage gambling (AML/KYC compliance)
- To offer and manage bonuses, promotions, loyalty programs
- To improve our services, website performance, and user experience
- To send service-related communications (account updates, transaction confirmations, responsible gaming reminders)
- To send marketing offers only if you have given explicit consent (you can opt out anytime)
- To comply with legal obligations (Curacao Gaming Control Board, applicable anti-money laundering laws, court orders)
5. Legal Basis for Processing
- Contractual necessity – account creation, gameplay, payments
- Legal obligation – KYC/AML compliance, responsible gaming
- Legitimate interests – fraud prevention, service improvement, security (balanced against your rights)
- Consent – marketing communications, certain cookies
6. Sharing Your Data
We share data only when necessary and with strict safeguards:
- Payment processors and banks (for transactions – limited data)
- Identity verification and fraud prevention providers
- Gaming regulators and authorities (when required by law)
- Our service providers (hosting, cloud storage, analytics – all under data processing agreements)
- Affiliates/marketing partners (only aggregated/anonymized data or with your consent)
We do not sell your personal data to third parties.
7. International Data Transfers
Some of our service providers are located outside Canada (e.g., EU, Curacao, USA). We ensure adequate safeguards (Standard Contractual Clauses, adequacy decisions, or binding corporate rules) are in place to protect your data in line with Canadian privacy standards.
8. Data Security
We implement industry-standard security measures:
- SSL/TLS encryption for all data in transit
- Access controls and role-based permissions
- Regular security audits and penetration testing
- Firewalls, DDoS protection, intrusion detection
- Data minimization and pseudonymization where possible
Despite our efforts, no system is 100% secure. We will notify you and relevant authorities of any personal data breach as required by law.
9. Data Retention
We keep your data only as long as necessary:
- Account data – while your account is active + 5 years after closure (legal/AML requirements)
- Transaction records – 7–10 years (financial regulations)
- Marketing consent records – until you withdraw consent
- Logs/technical data – up to 12–24 months
After retention periods, data is securely deleted or anonymized.
10. Your Rights
Depending on applicable laws (including PIPEDA principles where relevant), you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion (subject to legal retention obligations)
- Restrict processing
- Object to processing (especially marketing)
- Withdraw consent (does not affect prior processing)
- Data portability (in certain cases)
To exercise these rights, contact us at support@ca-bohocasino.com or via live chat. We respond within 30 days (usually faster).
11. Cookies & Similar Technologies
We use cookies and tracking technologies for essential functions, analytics, and (with consent) personalized advertising. You can manage preferences via our cookie banner or browser settings. For details, see our separate Cookie Policy (linked in footer).
12. Responsible Gaming
We take player protection seriously. If you set deposit/time limits, self-exclude, or request data related to responsible gaming tools, we process this sensitively and may share limited info with support or external help organizations only with your consent or when legally required.
13. Children’s Privacy
Our services are not directed to anyone under 19. We do not knowingly collect data from minors. If we discover such data, we delete it immediately.
14. Changes to This Privacy Policy
We may update this policy to reflect changes in our practices, technology, or legal requirements. The updated version will be posted here with a revised effective date. Significant changes will be notified via email or site banner.
15. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
Email: privacy@ca-bohocasino.com Live Chat: Available 24/7 on the website
We are committed to resolving your concerns promptly and transparently.
Thank you for trusting Boho Casino Canada with your data. Your privacy matters to us – enjoy Boho Play responsibly!